We aim to ensure customer satisfaction with all of our handmade items.
If you wish to return an item, please notify us by email/telephone stating the reason for the return within 14 days of receipt.
If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you.
The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).
Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.
We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.
Personalised Items There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel
When returning goods please provide the details as set out below and return to the address below:
- Order Number
- Where it was bought from: - Amazon, website, Etsy etc.
- Name and Address
- Reason for return
This returns policy does not affect your statutory rights.
Refunds will be made within 30 days of a refund being agreed.